We do not offer refunds. Equipment can only be exchanged for the exact same product in the event the product is defective. Our exchange policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it. It must also be in the original packaging.
Used equipment is tested before shipment and is not eligible for exchange.
There are certain situations where only partial refunds are granted:
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery
Once your product is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a new product will be shipped within 10 days.
A shipping address will be provided with the return authorization..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.